Is Zendesk your preferred support platform? It’s mine, and we use it at work a lot as well.
As you can see from the sidebar on this site I even got certified as a ZD Administrator since I like it so much (and passed an exam, but this does not count :P).
There are some things though that Zendesk does not support and could actually make our life easier, like showing the ticket ID in the browser tab title.
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